For some, this page is the first online activity they will have for the day. From here, they can access their email, news, weather updates, a search bar, etc. The solution is to remove the bookmark and replace it with a new one.Ī lot of users set as the homepage on their browsers. If you’re a Yahoo user and you cannot access your email via your bookmark, this could be due to a browser or program update. It makes perfect sense to bookmark your most frequently visited sites.

However, if you log in from your computer, you can potentially restart the sign-in process on your mobile device within a few minutes. The duration of your block on mobile is typically 12 hours. This is an especially common problem on mobile, and you may see a message reporting “Mobile Locked.” Then try signing in only from .Īfter too many unsuccessful login attempts, you may have blocked your account.(For instructions on how to clear your cache, scroll to Yahoo Browser Issues.) There is also a possibility that you are repeatedly being asked to sign in, even though your credentials are correct. It is worth speaking with a live agent from Yahoo to hear about additional steps. If you don’t have access to any of your recovery options, you may not be able to get back into your account. A common example is a phone number to receive a code via SMS. Yahoo will take the recovery options they have on file for you and offer you a chance to recover your password. If you know your username but cannot remember your password, the steps to recover it are fairly similar.

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